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Integrated visual data analytics saves major banking division $350,000 per year

Case Studies7 Oct 2016 No Comments

Trade Finance is an important part of Commercial and Investment Banking. A tier one bank, with a global client portfolio of loans and letters of credits, faced a need for an overhaul of their global client data and analytics due to changing market conditions and regulatory requirements. The bank’s different data systems worked in silos and proved to be both difficult and time consuming in producing meaningful analytics for seniors, compliance officers and risk managers.Trade Finance is an important part of Commercial and Investment Banking. A tier one bank, with a global client portfolio of loans and letters of credits, faced a need for an overhaul of their global client data and analytics due to changing market conditions and regulatory requirements. The bank’s different data systems worked in silos and proved to be both difficult and time consuming in producing meaningful analytics for seniors, compliance officers and risk managers.

A suite of business intelligence tools was developed and implemented, which included self-servicing reporting and analytical dashboards. The analytics centered on clients and included Client Profitability Report, Client Metrics Report, Client Risk Analysis, Cross Sell Analysis, De-Risking Status Report and Client Experience Report. The analytics were visually appealing, focusing on key performance indicators (KPIs) and delivered through desktop and mobile devices.

The overall development time was six months, which included extensive training and support to users. The dashboards resulted in an annual saving of 15,600 man-hours, 7.4 Full Time Equivalent (FTE) and $350,000.

Background

The Trade Finance Department is an important arm of the bank’s Commercial and Investment Banking, accounting for 40% of the bank’s lending book globally. With over a thousand active clients, client data is captured and stored in different systems, which included revenue and expenses system, client survey database, client issue trackers, trade transaction processing system, risk and compliance systems.

Strategy and business review meetings by senior management, middle management, compliance officers and risk -managers often require cohesive analytics, which was prepared by the business analysts monthly or quarterly with great time and effort spent, collecting relevant data from multiple data systems. A cohesive view of client data has become paramount for Trade Finance Departments in the current market and regulatory environment.

Project

The project started with the objective to provide a comprehensive and end to end view of client data. Having to overcome challenges in the form of connecting and linking data from multiple sources, building and maintaining data security, real-time analytics, anytime anywhere, which included support for mobile devices and change management for the users involved. The major objective was converted into three interconnected scenarios:

  1. Profitability metrics, focusing on revenue, expenses and ROE.
  2. Client Experience, focusing on client compliments, issues and survey results.
  3. Risk and compliance, focusing on client risk, country risk and transactional risk.

The project was completed in just 6 months including training for the business users.

Outcome

The visually appealing dashboards were intuitive and easy to use with seamless data integration from multiple sources. The innovative, scalable, secure and shareable nature of the dashboards, proved to be a valuable tool expediting the business decision process in the areas of optimal resource allocation, productivity optimization, product performance, external market dynamics and competitive decision making. The self-service reporting and decision oriented analytics provided by the dashboards have resulted in save of 15,600 man-hours, 7.4 Full Time Equivalent (FTE) and $350,000 annually.

“The anytime-anywhere analytics has made answering business questions easy and quick”

“Intuitive and easy to use interface”

“The well structured training and support provided was very helpful in a smooth transition to the tool”

“Quick turnaround and visually appealing”

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